Customer Harassment Response Policy
Customer Harassment Response Policy

1. Basic posture

Our company (Suzue Corporation) is committed to providing better services by sincerely responding to the requests of our customers and business partners, and by meeting their expectations and earning their trust.
On the other hand, we consider any words or demands from customers, business partners, etc., that lack reasonableness in content, or even if the content is reasonable, to be inappropriate in terms of means and manner according to generally accepted social norms and that harm the working environment of our employees, etc., as customer harassment, and we will not overlook them in order to protect the dignity and human rights of our employees.

2. Definition of Customer Harassment

Customer harassment refers to any words or demands from customers (including business partners, etc.) that lack reasonableness in content, or, even if reasonable, are inappropriate in terms of means and manner, and harm the working environment of employees, etc.

*This includes activities conducted via telephone, social media, and other online platforms.

3. Examples of the actions covered (explanatory examples)

The following are examples only and are not exhaustive.

• 身体的・精神的な攻撃、威圧的言動（暴行、傷害、脅迫、中傷、名誉毀損、侮辱、暴言 等）
• 過度な謝罪要求（土下座の強要 等）
• Coercive and persistent behavior (refusal to leave, loitering, prolonged phone calls, unlawful confinement, forcing the same explanation repeatedly, repeated complaints, etc.)
• Unreasonable or excessive demands / Demands for money, compensation, etc. without legitimate reason
• Attacks and demands against individual employees
• Discriminatory remarks and actions, sexual remarks and indecent acts
• Unauthorized recording or filming, posting of employees' personal information on social media/the internet (publication of photos, audio, video, etc.)
• Entering our company's facilities without permission

4. Response in the event of an incident

If any conduct or behavior deemed to constitute customer harassment is observed, we will take firm action to protect our employees and, if necessary, refuse to serve the customer. In cases of malicious behavior or criminal activity, we will cooperate with external experts such as the police and lawyers and take strict action, including legal measures.

5. Initiatives for employees (consultation services, training, etc.)

We will establish a designated consultation service and inform employees of it. Depending on the situation, we will coordinate with managers and supervisors, and, whenever possible, avoid leaving employees to handle the situation alone. We will implement company-wide organizational measures. We will conduct training on customer harassment knowledge and coping methods. We will prioritize the care of affected employees and work to prevent recurrence.

October 1, 2026
Suzue Corporation
Representative Director and President Akira Tarome